Return Information

Returns Process

The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services.

For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ or extended warranty has expired.

The full guide is available here.


Shoei Refund Policy

Shoei will provide a refund at the Company’s discretion, in accordance with Australian Consumer Law.


How do I Request a Return?

  1. If you purchased from a Shoei Dealer, please supply your helmet, spare parts or accessories (at your cost), along with your sales slip or other proof of purchase (including the date of purchase), to the Dealer from which you purchased your Shoei helmet.
    Please include a brief, written description of the reason for returning the product.
  2. If you purchased directly from the Shoei website, please supply your spare parts or accessories in unused condition and in its original, undamaged packaging (at your cost), along with your invoice, to the street address shown on the Shoei invoice, with attention to: Shoei Online Return.
    Please include a brief, written description of the reason for returning the product.
  3. For any further assistance, please fill out the contact form here.
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