Warranty Information

Warranty

SHOEI CO., LTD., the manufacturer of this Shoei helmet, and McLeod Accessories (exclusive Australian distributor of Shoei helmets) extends to the first purchaser of a new helmet a limited warranty for a period of five (5) years from the date of purchase or seven (7) years from the date of manufacture, whichever comes first, that the Product is free from defects in material and workmanship.

This warranty covers the original purchaser of a Shoeihelmet and is not transferable.

Your SHOEI helmet, while owned by you and subjected to normal use, is warranted to be free of defects in material and workmanship for a period of five (5) years from the date of your purchase and seven (7) years from date of manufacture (found on the inside of the helmet).

This warranty does not apply to any helmet that has been subject to any accident, misuse, abuse (intentional or otherwise), negligence, tampering, modifications or improper maintenance. In addition, fluorescent paints used in certain models of Shoei helmets are not covered by this Warranty and may fade or degrade with the passage of time and the exposure of the helmet to the environmental elements.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

How do I Request Warranty Support?

  1. To request warranty repair or replacement, supply the helmet (at your cost) along with your sales slip or other proof of purchase (and date of purchase), to the Dealer from which you purchased your Shoei helmet. Please include a brief, written description of the problem experienced with the product, along with the model number (#) and production date (found on the inside of your helmet).
    Please be sure to include your name, full address and daytime phone number. If Shoei / McLeod Accessories determines that the helmet has a defect in either material or workmanship, and the helmet is within the warranty period, replacement or repair will be provided through the Selling Dealer.
  2. For any further assistance, please email details of your warranty inquiry to info@mcleodaccess.com.au
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